I know that has been mentioned before but lately I have been having guests tell me they are checking in at a time, then all night long being told it’s going to be later (after my check in time).
This seems to be a new thing in the last few months.
Last night the guest started at a 5:30 check in to eventually inform me that he will be checking in very late. The previous guests did the same and eventually checked in at 1:30 am. He said “I just have to put in a code so why should yo care?”
I informed him that per house rules that he said he read and agreed to that I charge a late fee (and yes it’s in my rules but we all know that Airbnb will not back me up) may be applied if he coming in past the them. I explained to him that it’s just the first night that I need to make sure he finds the suite and that he can get in using the codes.
(Note - GPS sometimes takes guests to the back of my house on a different road. I warn the guests of this and give detail instructions but as we all know guests don’t read. And then of course, there is the issue of smart locks. My entry door works slightly different than 2nd floor suite lock. And yes there are links to video on using but again guests don’t read. And of course, batteries can fail. ( I have a back up hidden key set on the front porch in a lock box with the code hidden behind a painting.)
I even give my guests my landline number if after 11 pm because my cell phone shuts off but I let them know they will be waking me up but it’s ok if they are having trouble checking in.
But again folks don’t read.
Last night the guy did eventually show up before 11 but couldn’t figure out the door code and then didn’t realize that the whole suite was for his use not just a bedroom. (He was trying to sleep in the room above my be which is not allowed and woke me up again.)
I just don’t sleep well until I know the guests have found the suite and all is well.
Is there anything I can do or say in my messaging that might actually work?
Is it me that has to change my attitude? Am I being too much of a “MOM”?
This is becoming a trend and need to figure out how to stop it.
Note - If I guest communicates ahead of time that a flight is coming in late or I get notified of a delay I emphasize with the guests and don’t feel resentful. It’s these entitled younger guests that want to party all night and then worry about finding their bed to rest their heads at night.
Sorry for the novel.