Hi,
Sorry, stupid question: does the damage deposit amount get taken from a guest’s credit card when they book, (in holding) like in traditional long term rental situations or only if damage does occur?
TIA:)
No, the deposit is fake. Airbnb will mediate the resolution if you claim damage. VRBO you get the deposit paid up front.
Hahahahaha - its an illusion. Search this forum for keywords damage deposit.
To answer your question- The guest only gets charged if you open a claim.
And that’s a maybe…
I’ve always received the money I’ve asked for. But that wasn’t the question. The question was how it was handled by Airbnb- put in an escrow/holding account or charged if damages occur. The propensity of Airbnb security deposit charges to guests was not in the question.
If you have a look at the Airbnb Help Centre and search ‘deposit’ it outlines how Airbnb’s deposit system works.