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It affects the host who can’t claim through other channels significantly more than the host who is running a business and can claim business expenses.
The policy is written with hosts who are homesharing or hosting on a small scale in mind. You basically want to operate a business in a totally risk free environment. Nope. Suck it up; the reason you weren’t able to meet the deadline despite noticing it during turnover is because your operation is large.
You’re running a business. Airbnb provides a framework where you get to operate 99% of the time totally risk free, protecting you from chargebacks and covering most damage claims. Most business owners would kill for that alone.
I think you more than have the means to swallow the one that got away. And I suspect you will be getting your claim in on time in the future.
I agree, BigBear. I think this is a legitimate issue with lots of valuable feedback. You DO have proof that the guest acknowledged the damage and you’re seeking input. Considering repairs can cut majorly into any profits it may be much more detrimental to the host than absorbing / cost of doing business.
When you’re using Airbnb I think you must abide by their rules, even if you don’t agree - it’s their platform. Yes, try to change them to something better if you can. I would reach out to the guests and see if you can settle with them outside of Airbnb. If they are reasonable I think they would settle with you privately.
I really dislike it when posters call people out for making a fuss, or having their knickers in a knot, or whatever. This is a public forum and with that comes many opinions and personalities. If someone doesn’t like a particular post or thread… let it go… don’t read that thread anymore.
Please…where do I find a phone number to actually speak to a “live” person? I have been getting emails from David…insisting he sent a letter asking for evidence of damage…and that I didn’t respond in the three day time period. I never received the letter (checked Spam). My claim is huge…and he keeps resending me the same letter saying this is final. I didn’t know a number existed. PLEASE help me. Thank you!
If you happen to get your guests to agree to pay any damage, I wouldn’t even bother going through Airbnb. I invoice my guests through PayPal and they pay me with their credit card.
It’s just another option if dealing with Air is not feasible. While Air would like to put fear into hosts that they can’t transact ouside of their system, they can. The stay is over. Transaction is done. Anything done after that is none of their business.
