I’d love to see a picture of this! There was a time when I was fixated on the idea of having a red fridge. They’re really expensive so then I watched a bunch of online tutorials on painting appliances, thinking I might try to paint my white one. In the end, I decided not to because I was skeptical of how long it would last before the paint got a scratch or gouge in it. Would love to hear your experience of how long the paint job lasted.
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If I were a guest and a host told me something was damaged during my stay that I was unaware of, outright denial of having done it wouldn’t be my response, unless it was obvious that it was some scammer host.
It would be more along the lines of “Oh, I’m certainly not aware of having caused that, but let me check with the other people in our group. Could you send a photo?”
Here’s what the guest said:
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Yes, I know. That’s how a decent, mature person responds.
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A former participant on this forum used that kind of material to “update” her refrigerator in her rental and seemed pleased with it.
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I’d ask them in a personal message if they know how it happened and if see if they are aware - they might say something. If they say they don’t know then i wouldnt pursue.
There has been some success using dry ice and suction cups to remove car dents. It probably would work on stainless as well.
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I have my cleaner take video after every cleaning. If you have documentation that the fridge was fine before this guest I’d request entire replacement if it’s not possible to fix - AirCover will cover if the guest declines. Sadly, I feel the guest raving & immediately writing a 5 star review may be a way to guilt you into overlooking the property damage.
Sometimes it seems people can’t win.
You might be right, of course, but this guest seems to have conducted themselves in an exemplary manner.
If the guest had been nasty and made all sorts of complaints – and then the damage discovered – folks would suggest that THAT behavior anticipated the complaint of the damage.
Sometimes a cigar is a cigar.
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Guest was wonderful. He actually wrote me when he didn’t hear from me for a few days! And then when I wrote and said that I had exhausted the cheap/free fixes and asked if he would cover the dent remover kit (~$100) he asked me a couple of questions about the damage claim and we had a good exchange and then he immediately sent the money via venmo. I know $100 isn’t much and I didn’t ask him to pay for the coffee carafe cover he admitted to breaking, but I’ve spent so much time trying to sort this dent thing out, I felt like I needed a little something. It’s just a strange psychological thing for me, really! So I just want to provide a personal story that proves guests aren’t nearly as bad as we might imagine them to be at times. In fact, my guests have been amazing 99.9% of the time.
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Same here. It always irritates me when hosts say low prices attract low quality, cheap guests,because I have an inexpensive listing and that hasn’t been my experience at all. Not only have I had lovely guests, they have been far from “cheap”- they have brought gifts, bought me bottles of wine, taken me out for dinner, and have left 5* reviews with thoughtful comments.
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one of the reasons I bought a cheap small plastic one for the airbnb room.
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