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New host here and I’ve had a lot of reservations and inquiries for my 3 units these past 5 days.
Several booking requests came with questions that made it clear that this would not be a good fit:
We want to go to Lenox Mall, how far are you? I respond: We’re really,r eally close to everything that’s Downtown, but really not to Lenox Mall. There are many listings that are much closer
Can you accommodate 5 people in your 1 bedroom aprt? No, I’m sorry, but that really wouldn’t work. (Could I push the dining table aside and put an air mattress? Sure. But I don’t want to. Don’t want to overload the place)
Can we check in at 8am? No, I’m sorry, but check out for the night before is 10am and then we’ll have to clean. But you’re welcome to book the night before and then you could arrive as early as you want to.
I don’t normally get responses back, but that open request is hanging there and airbnb is nudging me to approve or decline. So, in order to close this out I declined. But I’m also worried that I would get penalized for declining people.
You did the right thing. You do not get penalized for declining. We have declined many guests who were not a good fit. We’ve been hosts since 2010 and are super hosts for what that’s worth! You do get penalized for not responding within 24 hours. If it’s an inquiry you don’t need to decline, just answer the inquiry. That will keep your response rate high.
Kona, yes, I do have them all priced too cheaply, since I didn’t have any reviews yet and felt that I needed to have a few guests under my belt before I could bring the price up.
I also found that people don’t seem to read - at least some of them. I’m in a transitional neighborhood, in an artist community that is fully fenced and gated. But I’ve already had people leave and not check in, because they didn’t like the neighborhood, even thought it’s very clearly explained in the listing.