I’ve noticed the last few months that my “Compliments” given by guests haven’t updated in months and I can’t figure out why. I’ve had “Sparkling clean” selected 41 times by guests, for example. It has stayed at 41 total for as long as I can remember. Same with the other compliments I have received. But when I scroll through my reviews on my laptop, I can see I am getting more compliments from guests, but it’s like they aren’t even being recorded.
I’m quite frustrated especially if this is something guests can easily see when trying to select a space. If I’ve been complimented on sparkling clean 75 times I expect it should say that.
Anyone else noticing their compliments numbers don’t seem to update? What should I do to rectify this, call Airbnb? IF the compliments have no effect on guest bookings (are not visible to them) please let me know and ease my mind! haha.
Any help very much appreciated.