A guest broke the foot of the bed (which is one of those beds that you push up to the ceiling - you have to tuck in the legs). our friend who takes care of the place always does a thourough check before and after each guest. and she always shows new guests how to use the bed.
when the guests checkout, she found one of the legs broken - most definitely they did it. she asked them, they blatantly lied and said it was that way.
so now we have to make a claim on the deposit. do you know how that works if a guest denies it?
also, where do I even go on the site to make the claim?
Thanks for the help