I’ve never been so upset while working with this company. Right now I feel cheated and I don’t know anywhere else to start but here. I posted a thread back in March which I followed hosts’ advice on. However, I couldn’t find any way to contact an airbnb representative without cancelling. I tried for 2 hours. Below this link to the thread is the final result: http://www.airhostsforum.com/t/extremely-angry-guest/3742/5
Marie-Aimée again. I hope you’re fine
I tried to contact you yesterday about the reservation with Michele. Without answer from you, I have just adjusted you to refund your guest (because I saw that you proposed that in the message thread).
You can see the adjustment in your transaction history.
Please if you have any other questions, don’t hesitate to contact. I remain at your disposal Mike
Have a very nice day
04/14/2016 Cancellation Fee Cancellation of reservation 4JDM3M ($100)
04/14/2016 Adjustment Mar 10 - 16, 2016 4JDM3M
By Balcony-AC/priv bath-Fun Expats ($88)
***So airbnb gave me 1 day to reply during the biggest holiday in Cambodia (the new year). Then automatically charged me for her entire amount and a $100 cancellation fee. I feel extremely cheated. Do I have any recourse? Please help. The profit margins are very low here. In a good month I might make $100 from one room and this is a $188 loss.