Cheated by Guest and Airbnb PLEASE HELP

1

I’ve never been so upset while working with this company. Right now I feel cheated and I don’t know anywhere else to start but here. I posted a thread back in March which I followed hosts’ advice on. However, I couldn’t find any way to contact an airbnb representative without cancelling. I tried for 2 hours. Below this link to the thread is the final result: http://www.airhostsforum.com/t/extremely-angry-guest/3742/5

Result:
[EMAIL]
Hi Mike!

Marie-Aimée again. I hope you’re fine :slight_smile:

I tried to contact you yesterday about the reservation with Michele. Without answer from you, I have just adjusted you to refund your guest (because I saw that you proposed that in the message thread).

You can see the adjustment in your transaction history.

Please if you have any other questions, don’t hesitate to contact. I remain at your disposal Mike :slight_smile:

Have a very nice day :slight_smile:

Marie A

[TRANSACTION RESULTS]

04/14/2016 Cancellation Fee Cancellation of reservation 4JDM3M ($100)
04/14/2016 Adjustment Mar 10 - 16, 2016 4JDM3M
XXXXXX XXXXXXX
By Balcony-AC/priv bath-Fun Expats ($88)

***So airbnb gave me 1 day to reply during the biggest holiday in Cambodia (the new year). Then automatically charged me for her entire amount and a $100 cancellation fee. I feel extremely cheated. Do I have any recourse? Please help. The profit margins are very low here. In a good month I might make $100 from one room and this is a $188 loss.

2

There are lots of ways to reach them, and they are responsive. They should answer emails right away. It sounds lie they tried to reach you and heard nothing?

3

Even in Thailand there are telephones. If it was that important, then the cost of a call would have been nothing. Google “airbnb customer service phone number”. They operate 24/7/365.

You did have one whole day – biggest holiday of the year or not – you had 24 entire hours to make a reply which would have taken 15 minutes. If you went partying during the holiday instead of doing what needed to be done, I don’t see how you can claim anyone cheated you, except yourself.

4

@airbnbhelp on Twitter is my GO TO. They answer immediately

1 Like
5

Have to agree with KenH. You have to comply with the rules. Sounded like they tried to get in touch with you and you blew it off.