Changing Dates to Cancel With No Penalties?

[KKC]

You made two posts about this so I’m going to close the other one.

Guest Outwit the System?

I received a booking at our cabin for a boyfriend/girlfriend meetup for the first time in her home area. Our cancellation policy is strict. A week before their arrival she messaged me and said her boyfriend’s mom is sick and due to the circumstances can she receive a full refund for their upcoming stay. I let her know our policy on completely canceling her reservation so close to their stay but told her she could adjust her reservation to a later date to accommodate the unplanned for circumstanc…