I’m new to these forums but have a question regarding cancellation policies. I’ve had a look around but haven’t found anything specific to my question so just wanted to get some feedback.
When I originally set up my rooms earlier this year, I set them with a flexible cancellation policy, and things have been going fairly well so far. I received a booking a while back for two guests to stay for 4 nights including New Year’s Eve. As we’re starting to get quite busy now I’m looking to change the cancellation policy to moderate so that we’re covered (5 days prior) if they decide to cancel at the last minute. I’ve already clicked on ‘change reservation’ but there only seems to be the facility to change the listing, dates or number of guests, not the cancellation policy itself.
Does anyone here know how I might do that? Or is it just not possible, or ethical?
I appreciate any info or comments.