I hadn’t changed my cancellation policy from moderate.(for winter) to Strict ( for summer) and got a great booking for August. I’m worried about accepting so far in advance. Can I , and how do I offer them accepting , with the proviso that it is a strict cancellation?
Thanks
I guess if they already booked (<> inquired), that the cancellation policy that was active while they booked totally stands and that there isn’t a lot you can do.
To prevent this in the future:
OR don’t change your cancelation policy.
OR don’t open up your calendar that far in advance.
Pick your poison !
Edit: If it’s an inquiry. Change your policy now. Tell them a small lie about a glitch in the system and ask them to inquire again. And then accept.
Thanks.
. I wish there were a way to set cancellation by season.
Strict is hardly strict. The guest gets half back only 7 days out.
If they’ve booked, you’re “stuck” with the existing cancellation policy, but can change everything else.
I would not worry about it, very easy for a Guest to cancel with a full refund if they really want to.
I have never had a guest who made a mention that the cancellation policy was a factor in their decisions when booking - except later, when they want to cancel…