a new member here and hope it is okay to ask this question.
a little tricky situation…
moderate cancellation policy
3pm today would have been the dealline for the gust to cancel without any penalty
the guest messaged in the morning about my cancellation policy (i believe it is stated in my profile or the guest’ booking?)
after replying in the afternoon, the guest sent change of reservation tonight.
now, original booking payout would be $650
if the guest cancelled it before 3pm today, no penalty for the guest and no payout for me
if the guest cancels now, my payout would be $450
if I accept the change of reservation, my new payout be $400
but also if i accept the change of reservation, then the guest would still have until 3pm tomorrow to cancel without any penalty
from the money perspective, i have nothing to gain and everything to lose
that being said, i am not sure what’s the right thing to do as i understand people’s travel plan changes
PS. lower payout for the change of reservation is due to lower rate i posted after this booking (and most of Sep being booked) - as i wanted to lower the rate for OCT and also have lower rate shown with my listing.
thoughts? comments? please