Thanks @Magwitch,
I have 120+
The review itself was worded very nicely. It was the rating.
I think what I struggle with is when I think the stay went well and I had made the guest happy in every way and then you get a 4. Those I know beforehand weren’t perfect, the guest wasn’t happy about something - it doesn’t shock me when I get low ratings for them.
PS: No cash offered, this is about a sentiment!