Hello Everyone! I am new to the forum and fairly new to AirBnb. My boyfriend and I just started hosting in May and we are still working out some kinks.
I was wondering if anyone else was experiencing the problem of the guest who booked the stay not being present upon check in. I had someone book a stay one day in advance who was planning to pick up the keys around 5. A few hours after the initial messages he said his girlfriend would be picking up the keys in his place because of picking up a shift at work and that shed check in around 7-8. His girlfriend then texted me and said she’d be there by 5:30 but I explained the earliest the apartment would be available was 6:30. When I texted her to say I was ready to meet she waited a half hour to respond and say that she wasn’t on her way yet. It wasn’t until over an hour later that she showed up to get the keys. So frustrating! I had been at work all day and hadn’t had dinner yet because I was waiting for her.
My question is, is there anyone else who has had similar experiences and any advice on how to avoid having people come for check in without the original Airbnb user present?
Thanks in advance for any advice!