Any idea how we can now contact guests who have departed? ABB has removed the ability to click in the diary on a guest that departed to message them by any means. I had guests leave 15 minutes ago and tried to text them, as I often do, to thank them for leaving my place so nice. My text did not go through, instead I get a message “please contact Airbnb”.
Just in the last 16 hours I am appalled at the various negative changes Airbnb seem to be implementing, making our job as hosts, much more difficult and more likely we make an error due to not being able to access information as easily, such as notes.