First off, I am so thrilled to have discovered this community- you guys really go out of your way to give straight up and honest advice! And now my dilemma, thanks in advance for any advice you could offer…
For over a year and a half, I ran a humble but thriving Air BnB in the Brooklyn apartment I am struggling to keep in the face of rapid fire gentrification. I was a laid back host who always welcomed guests to treat my home as their own. Between guests, I cleaned everything- curtains, pillows, everything. I worked so hard to create the sort of space I would want to share. Some of my guests became lifelong friends, some chose less engagement, but I worked so hard to always be present and helpful in whichever way I was needed.
In the winter, things would slow down for a few months and then pick up in the spring. This spring they haven’t picked up. At all. My account has literally no activity. Needless to say, I am worried. It’s the end of April. Worried maybe isn’t the strong enough word…
When I search Brooklyn on incognito (and filter,) I don’t see my listings at all. My views are way down from last year, and those who do view don’t book. When I check my calendar, I find little lightbulbs next to some of the dates informing me that guests looked but chose something for $42 less. Which would be $8.
I’m not sure how this happened. I have no doubt the market here has grown exponentially but have no sense of whether it is oversaturated. Similar listings have a lot of blocked off dates and far more views.
In February, I hosted two guests who were new to Air BnB. As it was my dead season, I had a roommate and took the very occasional booking for a different bedroom. (She received 1/4 of each booking for the inconvenience and the emotional disruption that comes from having strangers in your house.) Although I have learned to grin and bear it through pretty much everything, my roommate had a very hard time with these guests. They spoke loudly outside her door into the wee hours of the night. They holed up in the bathroom for three hours the next morning, loudly splashing and having some sort of “romp” we didn’t want to visualize. My roommate, not having grown accustomed to quickly using the bathroom at a synagogue down the street and going to work dirty, was profoundly upset as she rushed to a meeting not even having gotten to pee. I knew I had to take some sort of action, and I called Air BnB for advice.
My experiences calling Air BnB have been a mixed bag. For some reason, on this day I got a gentleman who really cared, so much so that he opened a case and someone contacted the guests. When I next saw them, they were standoffish and everything became incredibly uncomfortable. Like now I’m sharing my home with these two women who hate my guts.
They left a vicious, factually inaccurate, one star across the board review. It changed my overall stats. (Location was always a 4.5 star category for me- I live deep in the heart of Brooklyn, and most tourist attractions involve a subway ride, a fact my listing doesn’t disguise. But cleanliness? That hurts…) Air BnB says that the review does not violate their standards, although, in the private portion, the guests essentially say that I “ratted them out” and describe things that straight up don’t exist (a “broken badge” on the front door that leads out to my terrifying neighborhood.) At this point, I don’t know what recourse I have, and I don’t know to what extent this lead to the current silence. It’s just devastating to imagine that one guest can completely destroy everything I worked so hard to build, but I honestly don’t know if this was the tipping point…
Thank you so, so much for any insights you might have…