Calendar sync issue between AirBnB and BDC caused double booking and great anxiety to me :-(

[Jefferson]

@PPIC

Learned a hard lesson, but ultimately AirBnB needs to correct this and let the guest know it is their fault and not our venue.

I did not realize this issue because as a fairly new employee my owner could not prepare me for every single situation, but I have been here for four months and never seen this happen.

AirBNB takes almost two hours sometimes to show up on our Lodgify calendar. During that time any other guests can make a reservation through a different platform and it shows up IMMEDIATELY!

You may want to look at the configuration in Lodgify. Perhaps Air is setup incorrectly with “mere iCal” - instead of the real-time API? Maybe something else like “time zones”?

It bears investigation, since the others are working correctly. In theory, any channel manager with a proper API, etc will have near-instant updates with all booking platforms. But, tech is rarely as simple or perfect as we would like it to be.