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It happens often, very often. Booking.com is loosing a lot of business because more and more people are moving away from them, because of these kind of things. Booking.com provides zero service but takes 13%.
But they are slowly waking up, because they are loosing a lot of business to AirBnB, Homeaway and other that do provide more service to hosts.
If you are not new, can’t you do non refundable policy and client have to prepay?
It’s seems in this case that booking is taking care of payment (new policy they are doing)
50 percent of the total amount may be charged anytime after booking. 50 percent of the total amount will be charged at least 30 days prior to arrival.
This is the strictest policy I could select.
Unfortunately, there was no option that Booking would charge the guest. They just collect the credit card number and show it to me. Then I can (try to) charge.
Also, booking.com was unable to provide me with the credit card information online. I had to call every single time and wait for 20 - 30 minutes.
For the last booking, they refused to give me the credit card details. According to the agent on the phone, “booking.com does not store credit card information” (after having waited for 16 minutes).
Yeah, right.
Too much trouble, no money.
My question concerning the ability of booking.com to charge the guests’ cards (as mentioned here) directly was ignored.
Booking.com has been horrible for me and I am still trying to get the credit card information even though I need it to book. I am going ask them to delist me as well unless they provide a valid credit information. I hate that they now advertise free cancelations, which leads to a lot of day dreamers with fake bookings.