Just a couple of things to say. I think somewhere on your listing you MUST give the street address. So I am not sure how it could be withheld to begin with.
It could be easier in the future to make up a PDF document with all the things they need to know. On mine I have directions, check in time, ideas for things to do if they arrive early, suggestions about stopping for groceries since we are aways out, suggestions for dining and itineraries. Also baked into this are the house rules, served up more as “guidelines” with the explicit house rules repeated from the online house rules. Because they have this, I rarely ever get guest miscommunications!
As mentioned before, many travelers, especially international ones, have no wifi service when they land. So it’s good when most of them print my instructions and bring it with them.
The guest in question does sound like a PITA.
And now a confession, from me the supposed old salt host. Yes, me, the know-it-all who has been a host for 6 years! I booked a Washington DC boutique hotel when I took my son to get settled in his U.S. Senate internship in January. Well, dummy dummy me!!! I had spaced that our flight leaving was an overnighter, so I booked 9 nights starting Monday, when I wasn’t going to arrive until Tuesday. It was a “getaroom” reservation so when I checked into the hotel after almost 20 hours of travel from Hawaii, my reservation had autocanceled as a no-show, per getaroom policy and was gone and had to be rebooked.
At best, I might get a rate that was DOUBLE what I had pre-paid on getaroom. I almost did cry, and so did my son… who, at that moment wanted to disown me. I’ll never forget the look on his face, or his “this is a F-up of epic proportions, Mama.” Yes it was.
But the hotel staff was soooooooo great… they gave me a deluxe double room anyway, offered some wine and told me to get a good night’s rest and it would all be solved in the AM. THAT kindness made what could have been a horrible mistake on my part into a great stay. They fixed the problem that was not their fault, honored the original price of $77 per night… and not only that comped breakfast for two of us for the whole week.
These were perks that yours truly, who had stupidly done this without anyone’s help, surely did not deserve.
I have been a host on Air six years… how on earth could I make a booking error like that???
Yet the kind faces of those people who took pity on my plight will be one of the main things I remember about that wonderful hotel stay.