A guest who booked months ago checked in 20 minutes before the scheduled check-in time and had a second guest with him when his reservation said 1 guest.
He said the check-in system was terrible, and I explained that the door code will not work before the check-in time. I told him that early check-in was not allowed, and he apologized and said he didn’t realize the time.
I also requested that he call Airbnb and add his wife to the reservation per our house rules. He messaged back and said he added her. I thanked him, and insisted that everything was fine.
But hours went by and nobody from Airbnb called. So I called Airbnb and they said the guest never called to make a change. Looks like he lied, so I told Airbnb to follow up with the guest and make the change.
When Airbnb called me back they said the guest protested the $5/night increase and claimed his wife and him should count as a single guest. But eventually he agreed and said everything was okay.
This morning they cancelled the reservation and left without a word. I messaged them, asking if everything was okay, and there was no answer. I can only assume that they were mad about being forced to add a second guest to the reservation.
Has this ever happened to anyone else?