I’m thinking how to avoid kind of guests we had today. I receive booking requests mostly from newbies, who have just registered their AirBnB account. I ask them to upload an identity document to AirBnB at least, but today I’ve realized that they have no idea about the AirBnB at all. Today we had a guest who agreed on leaving the apartment around 9 am - we already had a booking for today before so I told him explicitly that it’s a requirement, otherwise we’re not able to accept the booking. The guy agreed and returned the keys after 11 am. He made a booking for 2 people and brought an extra person without asking, not even mentioning about it. They came yesterday late at night, and they couldn’t get to the building, because they haven’t read the email from AirBnB - there was a security code to the gate, my mother needed to open the gate for them. They clearly haven’t read the house rules - it’s a strictly non-smoking apartment, and they obviously smoked inside. The guy stopped answering to my AirBnB messages after he got the keys.
I’m wondering if you have some hints to reduce a chance of having guests like that. Do you accept booking requests from newbies? Do you have any special way of dealing with them to avoid problems?