Hoping for some advice. I had a group of 7 from China, first time Airbnb users. They left yesterday, but I did not get over to the house until today. I found that they had left the furnace on, as well as space heaters, while at the same time leaving 3 exterior doors wide open, and just for good measure, the kitchen windows which face the street. Of course, they also left every light on in the house, because if your in for a penny, you might as well just be in for a pound. Thankfully, nothing was stolen from the house as we are in a safe neighborhood.
All that would be bad enough, but they also left the house in a deplorable state- grease all over the kitchen, unwashed pots and pans stacked all over the stove and in the sink, vomit in the bathroom… it took my cleaners twice as long as usual to get it ready.
I plan to seek recompense from their security deposit. I was thinking $150 for the extra cleaning (My cleaning fee is normally $250 because we have a large house), plus $50 for the wasted electricity and gas. It is after all, February, and our PGE bill is going to be insane.
My question is this: my cleaners had everything ship shape before I thought to take photos. Will Airbnb still collect from their security deposit without photo evidence? Can I get them to pay for the doors left open, in February??
This is all assuming that the guests decide to fight the charges. Anyone else have a similar experience?
Of course, I will mention all of it- the doors left open, the heaters left on, the vomit, the filthy kitchen, in the review. I have never left a bad review, but I will this time. I’m just going to be very matter of fact, and state exactly how they left the house. I think that is totally fair.