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I don’t directly ask for 5 star reviews. The day they checkout I send them a message “we hope you enjoyed your stay and thank you for being five star guests.” I actually read on this forum of a host that did that so I copied the idea and it’s worked well. I prefer more of a subliminal message. I think that some guests might think that asking for five star reviews might seem a bit pushy.
I think it’s a matter of philosophy, the “5 for 5” deal probably started with Ubers. How do you rate guests who are crummy, or have you had the skill and good fortune to avoid those? Or do you rate them 5 but say something in the written review? The pushback is that rating any bad guests highly with no review comment doesn’t help your fellow hosts screen for them.
I provide a little explanation of what the Airbnb star rating system means, so as it is not confused with the star level of a hotel, from budget to luxury.
Thank you for the replys . All good .
Keep in mind that we offer a trade off , you get 5 and we get 5 , everyone gets 5 *s .
We have over a 100 , I believe , we’ve 2 airbnbs . We have a 5 star rating until recently , but , that’s coming back up .
Thank you , Muddy , interesting .
I think there’s little honesty in the reviews , anyway .
And , I have had a couple or three not so good and I was honest in their review .
People are mostly reluctant to leave a bad review . That just being positive thinkers .
And I capitalize on that idea . So , " Everyone gets a 5* review " .
I don’t even ask guests for reviews much less ask for a 5*. I’m new at this location and so far everyone but the first grieving widow has left me a review and I’ve reviewed them. A bit presumptuous to ask for 5* in my book.
I just mention in our check-out that we strive to provide a 5 star experience (which is true!) and if there’s anything we can do to improve please send us a private message. Some of the suggestions have been very helpful, others… not so much LOL. But I’d never promise 5 stars in exchange for 5 stars!!
Not everyone deserves five stars. It’s like a teacher giving away As to all students regardless of the effort they put into the course.
It’s not fair to give a crappy guest a 5 star review, it sets a low standard. That same guest will expect a 5 star rating from his next host but he will still be a crappy guest because he was falsely rewarded and thinks his/her actions are acceptable such as leaving dirty pots and pans.
Ridiculous. Hopefully there are other hosts who do the same and hopefully you get their one-star guests who have been marked by a previous host as 5-star guests. Then you will see how your strategy needs re-thinking.
@muddy 's reply was perfect. I too would mark down a host who asked for a 5-star review. It’s better just to give 5 star service.
I wonder how Airbnb would react if a guest complained about your approach. We do not talk with guests about reviews. I know from involvement with other consumer surveys that using the language that you would like to hear such as “excellence” can make difference. We do mention 5 stars a few times in our written material for guests. Since ours is a home share we get to inquire as to whether the guest needs anything or observes any problems while they are here. 99% can be taken care of immediately.
I have 622 reviews, 613 of them 5 star. I didn’t ask a single guest for a review, much less a 5 star review. I never promised a 5 star review. I never put off any guest by pandering, pressuring or bargaining.