I have noticed that guests HAVE indeed been doing that in my California listings. I manage many listings in different states. California has promoted the mentality and Airbnb has catered to it. I recently had a guest request $100 back because a new host over zealously put a better quality toilet paper in the listing while the guest was not there. I did tell the host that we don’t want to enter the listing without a request from the guest but when the guest felt entitled to $100, I thought that was ridiculous as well. He called Airbnb snd they shut all my listings down … my listing clients do not know one another snd are all completely unrelated. Two of my active listings were my own which I have listed with other sites so not as big a problem but my other clients were impacted by this action. The guest called me when I messaged him that if he wanted any kind of refund that my management team strongly felt it was not deserved but sir bnb may feel differently considering it was escalated to a “safety ambassador”… apparently according to them as the highest level “we” are Allowed to speak with and only after you have been connected with customer service reps that will guarantee a callback. Those calls do not come right away either. When the guest called. He said he just wanted his bad review them removed but was not looking for them to take any action. He felt so bad he called them and he said that it was a big misunderstanding and that the new host was really just trying to accommodate. The so-called safety manager or ambassador said fine but she was still going to investigate. Meanwhile when they shut your listings down, they do not notify you. Look it up. Numerous house or complaining that they’ve been with Airbnb for many years a super host and then shut down because the guests can just say what they want and it doesn’t matter what the host has to say. The hosts are no longer being represented properly by Airbnb. Also they tell you they want you to give and honest and fair review. They do not want us to give these honest and fair reviews. They will indeed punish us for these of the guest calls in with a complaint that can be approved as frivolous. It is coming up on a week and I have asked this safety manager to reopen my listings. The guest has asked the safety manager to do the same. She has said she hast to review the guidelines. I asked her if she was familiar with the guidelines and she said she’s very familiar with them. I said if she’s familiar with the guidelines and both guest and host have requested to have the listings open back up clearly stating that there was just a misunderstanding and no violation, then why is she not making a decision. Clearly this woman was having a bad day because the answers just kept coming out without logical reasoning and just suggesting that she’s in a position to do so. She kept saying way. I kept asking if there was more than one individual involved in the decision making process and she said no it was just her. I asked to speak to her supervisor and she played gatekeeper to her own supervisor. I’ve called back and asked for a different ambassador which I was told I would get I have not heard anything from anyone. People like this not only lose money for the host, they lose it for Airbnb when Airbnb keep them employed. It appears as though no one stands by the hosts over there anymore And I have been with them for upwards of a decade with over 450 reviews as a super host. I have been a traveler with them as well all over the world with almost 30 positive reviews. There is a paradigm shift and I hope all of these people that are suggesting that things are just wonderful with them never have to experience it.
ddenman05, we’re definitely seeing an increase in the pattern where guests report all is well, then post negatives in their review. A huge increase, actually. It’s part of the whole shift in guests/guest behavior, which I presented when creating this thread. It’s prompting us to look at guests differently - and trust them less. We check in on every guest part way through their stay and provide several ways they can get ahold of us. Yet, for some reason, they prefer to withhold any issues, then hit us with them on the review. It’s so frustrating, especially since the issues are mostly minor and easy to rectify, or the result of them having not read the information we provide in the unit,
You’ve posted this long narrative I think on 2 different threads. It’s very hard to understand.
Is this what happened?
You manage a bunch of Airbnbs as property manager under your/your company name.
A new host who contracted with you to manage went into the rental with no notice to replace some TP, violating the guest’s privacy.
The guest asked for compensation of $100. You said no. You gave the guest a bad review for asking for a refund or for other reason(s).
The guest contacted Airbnb to try to get the bad review of them removed and, in the course of their request, told Airbnb about the violation of privacy due to unannounced entry. As a consequence, Airbnb shut you down as the listed property manager.
You got some contradictory responses from Airbnb customer service, which is sadly not unusual, and initially thought you would be reinstated quickly. The guest actually tried to help by telling Airbnb the only remedy they wanted was removal of their review.
However, the case was escalated. You then got into it with the trust and safety rep, telling them there was nothing to research, asking for their supervisor, etc. They responded very negatively – perhaps understandable from a human perspective but arguably unprofessional.
So you’ve burned your bridges. You might try tweeting/Facebook post but the privacy violation is probably considered a big deal by Airbnb. Maybe you’ll be reinstated, maybe not.
Probably best to move on to your other platforms and think about how to handle issues more productively in future so as not to risk further damage to your business.
Your stays are 5 beach properties, so you will have challenges and experience issues that many of us do not. As a result, your process may well benefit from additional vetting, up-front security deposits, cameras, etc.
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To your point, many hosts have seen increased issues with guests since Covid, and Air’s guest centric focus has not helped. There really is no doubt that the hosting landscape has changed, though not every host has been affected.
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With some adjustments, and extra communication, perhaps things can get more back to normal for you. I expect that you’ll always need to be pretty vigilant, with the very nature of your properties.
@dpfromva Three. This is the 3rd time. One was on a 2 year old thread and @kkc closed it. She’s obviously very upset about it.
I’ve heard of people having to rent Uhauls bc there’s a rental car shortage- craziness! We paid $180 a day (& that was w/ a 20% discount), & felt lucky to have gotten a car this summer 
It was such a big problem this summer & shortage of UBER/Lyft available. 1 couple, My guests, arrived at airport 9 am. Had arranged early check-in then were stuck at airport waiting until 2:00 for someone to turn in a car so they could have it
On the other hand I purchased a 2016 SUV in Jan 2020 w/17,300 miles. It was a rental company sell-off. Now only has 29,000 & value is $1,000 more than I paid. I like the resell value but if I sell it, there’s very little available to buy
Personally, I’m done with the 20 somethings! Entitled little urchins who can’t follow the few house rules I have, are generally sloppy & my mother would say, “They must’ve been raised by wolves!” Give me a baby boomer any day, & they know their “magic words” 
Especially if you live in a remote place like Alaska! I want to sell the Cadillac Escalade SUV that I bought for tours in Nov 2019 and has never seen a paying passenger, which is now worth $7,000 more than I paid for it.
I could sell it and have at least $5K after paying off the loan, but there aren’t any vehicles here that I want to buy, and I don’t want to be flying south to buy a 4wd X10 or Ranger. I should sell it ASAP because I’m not sure this used car shortage will last long.
I think you’ve got some time. Until the production of microchips increases, there will be few new cars. Plus cost increases in materials are pushing up the prices of new cars.
My car rambling is relevant to our STRs. Affordable airfares won’t help tourism if people can’t get from the Airport to the rental.
I’m a 80% drive to destination. If the guest’s car isn’t reliable they won’t come.
Let’s see how things go.
That’s why I am using the host only fee system.
It seems more expensive at first, but you have 100% control over what the guest is paying, and it makes you a lot more competitive.
I use IB but include vetting questions including who is travelling, what made them choose my place, asking them to confirm they have read my description about my inner city location, and what are their plans for their stay .