So… you never called Airbnb and asked them about “keeping the money”. did you? What you posted is a link to Airbnb page. You really need to do your homework before you do any kind of statement here. You are misinforming people. Instead of stubbornly repeating over and over again that i dont know what i am talking about, CALL THEM AND ASK them.
Assumptions, assumptions. I have talked to many people at airbnb HQ.
I did not post a random link to an ‘airbnb page’ no, I posted a link to a relevant page where their HOUSE RULE policy is explained. As far as I see it, you are misinforming people. Did you click the link?
I’ll just make it easy for you, here is an important piece of content on that page:
"If a guest breaks a house rule, either before or during their stay, you can cancel their reservation without penalty.
Does it mention anywhere, a host can keep the money for the canceled reservation when house rules are broken?
I’m awaiting your answer.
P.S. I stick to the facts, as published by air on their website.
That should be our just ‘punishment’, deprive us of your brilliance. 
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Payment
$124 x 4 nights $495
Cleaning fee $50
Subtotal $545
Service fee -$16
You earn $529
Am I getting value for the $16? I think so.
P.S. Are you really a knight of the realm?
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O… my …god. DID YO CALL THEM OR NOT??? What do you think i am making things up and lying that i kept the money?? It does not say on their website because there are different cancelation policies,and it varies. WHAt you are demonstrating is the message for hosts that they can cancel without penalties if rules are broken.
Actually its another evidence that your theory about Airbnb “not caring” for hosts is wrong. What other platform lets a host or owner cancel their guests if they broke rules and compensate them for it??
P.S. Not only we can keep the money, our calendar is free for bookings again!!! So, we can earn double for the same period of time.
A Holy Crusader, who just galloped to the land of the oppressed, only to find out his ‘help’ is not really needed.
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I decided to stick around. That was just a premature reaction of me, based on emotion.
I stay to discuss, be open and hopefully learn some new things.
I will refrain from personal attacks, even when I’m attacked or my words twisted.
I’m mature enough, to take constructive criticism based on real facts.
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once again; stop interpreting my words and change them into what they are not.
You:
“What do you think i am making things up and lying that i kept the money??”
I never said that you are making things up, or even thought or wrote that you are lying.
You:
"It does not say on their website because there are different cancelation policies"
It’s true that there are different cancelation policies. But we were clearly talking about breaking HOUSE-RULES and it’s consequences. Now you change the subject into “many cancelation policies” because you’re original statement about breaking house-rules does not hold.
"O… my …god. DID YO CALL THEM OR NOT???"
Yes, Yana, I called many many times with air, and every time, they say something different.
So I can only rely, on their published content on their website. Which I do.
Facts.
you:
"Actually its another evidence that your theory about Airbnb “not caring” for hosts is wrong."
I stick to my ‘theory’ based on many personal experiences and that of others that they don’t care enough about hosts, that’s something else.
DId you actually at least once had to cancel on guest breaking rules, or not?
I dont think you did, otherwise you would know the process.
Well, in fairness, your guests do get charged as well. And they might have views on that. (Not meaning to butt in or anything…)
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Hello Yana,
I’m all about an open and honest discussion and will be happy to answer any of your questions.
Here is my tip for you, if you are really open to honestly discuss with me or anyone else: Just ask a question and wait for an answer.
You can spare yourself, the energy, of assuming things you can’t know for sure.
Yes, I had to cancel reservations on guests breaking house-rules. So believe me, that I know the process.
Results: airbnb refunded guests, assigned a ‘case manager’ to these guests, to find new accommodation (which is perfectly fine, I even provided airbnb phone numbers to these guests) but I am left with open days in my calendar, that are not easily re-booked by others -> my result: money lost.
Hmm, you might have a totally different situation then with guests may be not breaking rules. May be you thought that they are breaking rules but Airbnb disagreed with you?
If a guest breaks rules Airbnb is not refunding them, thats for sure. They sometimes might offer guests a coupon for future travels, but in no way they are refunding guests, unless a host agrees to refund.
Doesn’t 16$ goes toward credit card fees? I thinkso, then its not exactly a host fee, its credit card fees. Many businesses charge credit card processing fees. Its not common in US, but all over the world.
COmpany has tomake money, everyone agrees? With booking.com its hosts who pay 15%, but the final result is the same. When i was listing with them i jsut raised my rate by 15% to cover these fees.
Mearns ~ you do wax poetic!
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Airbnb charges hosts 3%, I believe. I think that’s what they call the service fee in the host payment breakdown. The results roughly match 3% modulo currency conversion/rounding errors. And that’s also what @jaquo is referring to.
545 * 0.03 = 16.35
See? Not just a pretty face. I can do arithmetic too.
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I can’t but I still think it’s a bargain 
I was running a traditional B&B and rentals years before Airbnb (and years before the internet, if truth be told) and 3% for advertising, great internet presence, the app, the credit card handling, the verification of guests … the whole system. AND we only pay when we get booking. There are no fees to us if we don’t make the money to pay them. That’s not the case with other forms of advertising.
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Hi @jaquo,
Well, yes. But the cost to your guests does go up. They’re the ones who are getting billed, mostly. Let’s not forget that.
However, as someone experienced in short term rentals, it seems you consider Airbnb as an improvement in the state of the art. So I guess that’s a positive data point for Airbnb.
I do and another thing to factor in is the cost of the host’s time. We have our own website from which we used to get bookings. Now I have slimmed it down and simply linked to our Airbnb listing - it’s so much quicker and easier than DIY.
For me anyway, hosting is quicker and easier with Airbnb. I work from home as a freelancer so I value the hours that I don’t have to spend sorting out the admin for non-Air guests - I have more time for my ‘real’ job.
It’s also more profitable than the ‘old-fashioned’ way. Before Airbnb I liked guests who stayed for two or more weeks because then there was less work for me. Now I’m happy with guests who stay for two or three nights because I get all those lovely cleaning fees
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All good points, @jaquo. Airbnb should hire you to do publicity. Instead of those silly people who produce ads about how to live like a native.
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You got a deal. This is a fun forum, full of sharp, likeable folks.
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