Alert other hosts to guests who get disproportionate compensation

24

Hey no, it’s not a bother, really :slight_smile:

We love answering questions. It’s just that if you’re looking for a support forum and official answers, this isn’t the place. We’re all different and can’t agree about the simplest things (duvets? electric kettles?) so for definitive answers, this isn’t the place.

For lots of learning though, quite a bit of daftness and a modicum of fun, this is the place. (Although we can be quite sensible sometimes) :slight_smile:

4 Likes
25

I had a situation where the guest couldn’t access the internet at all for his entire stay, and it was my fault. The Airbnb said that 1/3 of the daily rate was the compensation required.

26

You offered them a 50% discount while they were there and offered to help them find a new place and they turned both down???

27

Has this worked before River Rock Retreat? I hadn’t thought to do more than keep them on the phone to ask for Supervisor (when they inevitably just tell me they are the supervisor- haha)

28

Persistence always works.

RR

29

I put this in our House Rules under amenity limitations, since by definition guests must agree before booking (limited space in this section):
“If (oddly) these amenities are not working, these discounts may be allowed per day:
hot tub: 10%
WiFi d/l less than 10 MB/s: 10%
if not correctable.”

1 Like
30

Keep in mind that anything you have in your listing doesn’t supercede Airbnb decision because they control the money. So you can put that and I hope it works but if a guest demands more they may get it.

2 Likes
31

Fixed that for you :slight_smile:

JF