I’m a host in USA.
I had 6 cancellations due to covid. Each guest sent me a message explaining they cancelled due to covid.
Airbnb says it will refund cancellations before May 31 2020 due to covid.
THey are refusing to refund because I have a moderate cancellation policy. And guests did not cancel because of covid.
Have any other hosts had this issue with moderate cancellations and how did you proceed and receive payment.
Also does anyone know was there two cancellation options, ie a ‘button’ option from Feb/March?April/May 2020 to cancel because of covid ? ie
cancel due to covid
Any thoughts or suggestions of other hosts who have received refund payments with moderate cancellation option appreciated.