Airbnb say ‘no issue our end’ with refund!

Whoa! That is so weird, I would have asked the guest before accepting them or I would have just declined the booking.

If Instant Book is on, then you might want to ensure that the settings have not changed while you weren’t looking–I too have had settings and calendar availability change for mysterious reasons lately.

My guests must have ID on file with ABB, have a photo of themselves (not a dog), and have no negative reviews. If they flunk these things I have to personally OK them, they can’t IB.

I require guests to send me a message. This part has turned out to be very valuable. At a minimum it demonstrates that the guest knows how the message system works.

My message to guests reads: “Please tell me a little something about your trip. I also like to know the name of your traveling companion and the names of your dogs.”

This flushes out interesting things sometimes but may not have helped you with this strange situation!

SleepingCoyote,

Yes what I learned from that is that I need to check for differing names in the reviews. Seems obvious really but this was definitely my mistake on this occasion. I do have various settings
Like yours on IB, but he wouldn’t have been flagged up even with your settings, as you say. Mental note to self is to check names in reviews!
Just a guess but I wondered if he may have been trying a little business as a travel agent, booking places for other people who perhaps were not so familiar with Air. Who knows

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I would have had no problem with hosting the guest. I’ve hosted plenty of third-party guests and never had a problem with any of them.

As @muddy says, it’s incredibly unlikely that a host would be booted off (although that could be given as a reason) but if they were, that wouldn’t be the end of the world.

Airbnb is the leading STR advertising platform at the moment - that’s all.