I thought Airbnb was all about building trust and community. It was supposed to solve all of humanity’s problem around being accepted and foster understanding between different cultures.
Just kidding… sooner or later most hosts realize that the flowery marketing from Airbnb is lipstick on a pig.
Yes, They have even built complex software features so guests can request a refund from the host. There is a feature called “covid excuse” for requesting refund. Guest is not required to provide any proof of covid. Simply ask the host for refund and keep harassing them.
I have posted a screenshot of that feature here.
https://airhostsforum.com/t/how-to-verify-guest-has-covid/
It’s actually a good idea at the platform level to put the blame on a host. Atleast the guest will come back to the platform thinking that was just one bad host, they will have better luck the next time.
If they start thinking Airbnb is bad, then all of us would suffer. I will take one for the team and take the blame for not providing a refund. I have had half a dozen this year that I didn’t give any refund to (not required as per the booking policy). I have been abused by guests for not providing a refund.