Airbnb took a guest booking, put it on my calendar and I did not get the email notifying me of the booking, nor a message in my Airbnb Inbox/home page nor the SMS I usually get alerting me to a new booking. 5 hours have now passed and a long chat with Airbnb helpdesk resulted in “No problems on our end, must have been you”. This guest was going to show up tomorrow and I had no idea until fortunately, he sent a message with a question and I saw the booking date on the message and looked at my calendar to see it. I’ve been doing Airbnb for years as a Superhost with 4.97 stars and this has never happened. Even my inbox on their webpage which displays EVERY event of any type has no record of this booking, so I know it has nothing to do with my email or text, etc - the homepage/inbox is solely their system talking to their system.
Airbnb told me to contact them if it ever happens again, but if it ever happens again, the guest could easily show up before I know (because I take private bookings as well, I keep a separate consolidated calendar that I update manually based on the booking/cancelation notices)
My question is if anyone else has recently had this happen? Perhaps its only a once in a hundred years glitch?
[update…the notice arrived 6 1/2 hours after the booking so just a glitch I guess.