AirBnB penalizing us because of flash flooding - if this is not "Extenuating Circumstances" then what is?

[NordlingHouse]

@rossh

I don’t know how to escalate any further. I think I’m done.

This forum post. She wrote Chesky.

Email to Mr. Chesky resolves issues...thank you!

I just wanted to give kudos to AirBnb for quickly addressing my concerns following denial of claims for guest damages. I actually wrote Brian Chesky (see letter below), and I received a response within the week. And Airbnb paid for all damages. I recognize that it is highly unlikely that Mr. Chesky viewed my email, but really appreciate AirBnb addressing and resolving my concerns. Not sure if it will help others with denied damage claims or issues with customer service, but I thought I would pos…