ANYONE OUT THERE INTERESTED IN FINDING A WAY TO PRESSURE AIRBNB TO CHANGE REFUND POLICY?
I have just lost 2600€ from a last minute cancellation…so no hope of filling the space at end of season. Airbnb accepted extenuating circumstances without consulting me or reviewing emails that showed the flakiness of guests ( first it was an aging mother who might get ill and then it was an elderly father in hospital in Germany!!!)
I had offered the guests a full credit for a future holiday within two years which would mean nobody lost out…in the meantime Airbnb gave them a full refund!
I am gutted and now not able to meet my mortgage this month!