Thanks, I have an insurance policy that covers STRs explicitly.
I normally do submit through the resolutions center when it is due to the guest causing the damage, but the Safety team made it seem as though it was covered through Airbnb’s Host Guarantee policy, otherwise, why would they even forward my information over to the claims department???
Why didn’t the Safety team explicitly tell me that it was not covered under the Host Guarantee policy and that my only way of getting reimbursement was through the guest? Doesn’t make sense that they would’ve gone to the extra step of sending it over to them.
I still don’t understand why it is acceptable for the claims department to wait 30 days to come back to me.