Airbnb did not compensate the host after the customer's cancellation

[Militaryhorsegal]

@muddy

when I received a notification that this guest had left a review, I called and said she had no basis on which to review, as they could see she cancelled at 4am on check-in day (she had also told Airbnb that if I didn’t agree to refund she would keep the booking and not cancel). They removed her review before it was even posted.

Is this something new in the last few years? I seem to remember it having always been that a guest was allowed to leave a review as long as they cancel less than 24 hours before check-in. Either way I’m glad it can be removed now…should be removed if they haven’t checked in.

[muddy]

I doubt it’s some new policy. More like I just happened to get a CS rep who was helpful.
The thing is, that guest had phoned Airbnb the day before, claiming I had been pressuring her to communicate off-platform, which was BS, (I told them to look at the message stream with her and how I had been trying to accommodate her) and had Airbnb ask me if I would approve a full refund, telling them if I wouldn’t, (which I didn’t) she would keep the booking. Then she cancelled 12 hrs later.