Airbnb BUG: Random Messages from the Past!

1

I woke up this morning to see a couple of messages from someone who stayed a couple of years ago! From what I can tell it was a re-send of some messages he’d sent me back then.
I then looked around my Airbnb inbox and to my horror discover that some of my recent checked-out guests have been sent random messages I’d sent to other guests aeons ago!!
The common feature of those messages is they were originally sent by SMS (which I use rarely.)

Has anyone else seen this this morning? It’s pretty appalling if the Airbnb software re-sends your old messages to other guests randomly.

2

Happened to me too - woke up to about 70 SMS’ from Airbnb. I freaked out and thought someone had been trying to contact me … then realised it was just another glitch. Like the one last month where the site was calculating earnings at a fraction of the actual figure.

3

70!!! Jeez!! Should I be relieved now mine were a handful? Airbnb SMS has always been iffy but sending out messages like this randomly is very disconcerting.

4

Yup me too. I had to turn off notifications on my phone as I was getting about 5 an hour throughout last night. Called Air they are aware of it and apparently “on it”.

5

I haven’t called yet, but I think I soon will. Even if now I know that many other folk would have called or would be calling.

6

I know it’s scary - I’ve got this mental image of an enormous warehouse housing thier unmanaged tech-team who don’t actually do much fixing but enjoy doing crazy experiments… I just double checked the messages and fortunately it doesn’t look like anything was sent from my side. It’s just repeated messages from guests from 2015.

7

I think it is a good idea for everyone affected to call. I was told that they had already had several hosts call, the more that do, the faster they will fix it. In theory.

1 Like
8

I have a couple of recently checked-out guests who I’m not too keen on getting a review from - as it probably will be lukewarm at best. I hope these messages won’t now provoke them to review!

9

No message glitches here on the Gulf Coast of Florida.

10

Or here in Boston, but I have never sent a guest message via SMS.

11

Thanks for all the replies. I take it those who didn’t mention their location above are based in Britain or Ireland, perhaps Europe.

I called Airbnb, the CS was efficient and professional, not to mention profuse in her apology.

I think they should send out an official Airbnb message to all affected by the glitch - especially guests to assure them this was an error and there’s nothing to worry about.

I’d exhort other hosts here to call Airbnb as well to make this point.

1 Like
12

I got a couple of random messages as well this morning.

And a guest booked a night and I have still not received any confirmation from Airbnb, however the booking appears in my channel manager.

Really strange

13

Me too here in France, and I was so confused, until I found out it was a message from september 2015. I have also experienced other strange messages to my guests.

14

Happened to us as well! Interesting only for our property in Spain non of the US listings.

15

It’s confined to Britain/Europe like I suspected.

A girl I’ll be receiving in a few days got a message (purportedly) from me saying ‘No worries about last night, it wasn’t a problem’.

16

So many jokes… So little time

1 Like
17

I am in the U.S. and I got a message again from April 2015.
Today at 12:25 AM via Airbnb SMS
Original send: Apr 7, 2015 via Airbnb SMS

18

Me too! All messages from April/may 2015. Sent to people at random all around 5.20 am uk time. I had some from other people too. Have messaged Airbnb haven’t heard back.

19

Better call them!