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Airbnb allowing no-penalty cancellations for guests not agreeing to House Rules?

Um, Airbnb are an advertising and booking platform, once the guests are in your property it’s down to YOU to enforce your house rules.

Removing them from the listing is your responsibility, not some CS based in Manilla, or wherever.

Having a property with the potential for parties, nowhere near where you live, without a local co-host or property manager is asking for trouble.

But never mind, this STR gig is easy money, isn’t it?

JF

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Thank you JF for your insights :slightly_smiling_face:

So let’s play this scenario out if I had a local co-host or property manager, what would actually cause the guest to abide by the house rules?

By imposing them from the outset, and not letting them begin to break your rules as early as check in day.

Having someone on site would have allowed you to terminate the booking on day two. Airbnb aren’t going to do it, you need to take control of the situation yourself.

JF

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Ok, so let me be more clear JohnF, as I am trying to learn from you.

Let’s say I “terminated” the reservation on Day 2.
How does that actually work in your case?

  • Do you physically remove the guests yourself?
  • Do you contact local police and show them that the guest still has a valid Airbnb reservation?

I would appreciate the opportunity to learn how you would do it, so that I will be better prepared next time to follow that course of action.

Sadly, while you still believe in the Airbnb CS ninjas, who remove unwelcome guests, you are beyond my mentoring skills.

:roll_eyes:

JF

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It is amazing how much you assumed just from one post that I decided to share with the community as a reminder that Airbnb won’t support your house rules - which was the topic of this thread.

I posed a serious question to you as to how one should handle a case like this and you brush it off like it’s not a big deal. I have been a long-term rental landlord for many years, so I understand the legal situation there. I guess I just don’t see your logic that having a local co-host or property manager would change anything legally about the situation, despite your claim.

Then “I guess” you don’t really get the difference between STR and LTR; and “I guess” who haven’t bothered to even look at the law in Florida in respect of transient occupation and what rights the “innkeeper” has.

Go do your research…

Oh, and this STR gig really is easy money, isn’t it?

FFS I’m not even in the same continent and it looks like I know more than you do in respect of your local legislation.

JF

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@twokgrad I wish I had bookmarked it at the time, but I watched a video a couple years ago that a host had taken when he found that about 17 people were staying at his place that had been booked for 4.

He was infuriated, went over and stood there filming them as they all filed out of the house with their gear. Of course they were yelling at him, but although his anger was evident, he just stayed calm and didn’t engage in any screaming match with them.

I thought it was quite brave of him to confront the scene on his own- some of the dudes were big guys. It was obvious that the host was running on anger and adrenaline. For all I know, he might have had some buddies there as back-up, but they weren’t visible or audible on the video.

That’s what an on-the-ground co-host should be prepared to do. Deal with the situation in real time. Airbnb isn’t some savior on a white horse that is going to come boot guests out. They can contact the guest to tell them they need to leave, but the enforcement is up to to the host.

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Thank you muddy for that reply.

Maybe I’m too pessimistic because I think about what could go wrong - just because a co-host shows up and says “you’re kicked out”, doesn’t mean that anyone will actually leave.

JohnF points me to the transient occupation and the statue says “…any law enforcement may…”. I have read incidents of that happening - that the local police department doesn’t want to be brought into the situation. Maybe it would all work out. Fortunately I do have people that are nearby that could perform the co-host function even though I haven’t actually asked them to - this incident might change that.

So that is why I keep looking into how other real world people, especially US-based (due to differences in laws) approach these type of situations, since I wasn’t born with innate STR knowledge :slight_smile:

Short term rental guests (under 1 month) aren’t tenants- they don’t fall under landlord/tenant law. If they are objectionable you have every right to boot them out, you just need to refund any nights not stayed.

Yeah I think that is where I messed up - wanting the best of both worlds…kicking them out and not refunding the nights that they didn’t stay. In my case, I was fortunate that there was no damage and left the house in good condition. Now I have a better understanding of the statutes, how to apply them and what to expect.

That is also part of the reason that I don’t do long-term stays - so I don’t have to mess with landlord-tenant legal matters.

You can’t have your cake and eat it, too. You were lucky they didn’t damage anything. Many hosts who have allowed guests like this to stay because they didn’t want to forfeit the money had far more expense in damages and bookings they had to cancel while they repaired the place than the $ they earned by letting the party animals stay.

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