I wanted to share the news! Airbnb actually agreed to delete a bad review that a guest left. All I had to do was call up and say that I was hoping that I could get the review deleted and that I thought it might be retaliatory. The rep (American) put me on hold for a few minutes then came back and said they would remove it. My review will stand.
It’s so important to plan out what I’m going to say before calling Airbnb, and say it in a calm, polite, and friendly manner. Make the rep’s life easy by clearly telling them the situation and what action you want and it’ll be smooth.
This was a group who allowed an extra 3 guests to stay at my whole home rental without notifying me or asking permission. I caught them on my Ring Doorbell cam; I’ve started counting guests because we’ve had issues with possible extra guests in the past but this is the first time I’ve caught someone red-handed. I told her about it and charged $50 each for the extra guests (for one night) which she paid.
Overall Rating: 1 star
Public Review: I was disappointed when I found everything done with computers and no host was there like other Airbnb.
(I live off-site but do have a local co-host who lives nearby. Check in is via keypad which most people love)
Accuracy: 4 stars
Communication: 3 stars
Value: 2 stars
Check-In: 5 stars
Cleanliness: 5 stars
Location: 5 stars