After 100s of positive reviews, negative? Help me respond

100s of other guests experiences obvioisly was not these guests experience.
What was the temperature in bedrooms I wonder? For.me.to be cold is much worse than to be very warm .That’s why I moved to Florida.
Once we stayed on a property with many 5* reviews without screens or glass on windows. We left as it was impossible to bear…flies and other insects were coming in thousands.
Others seemed to be fine with this major discomfort .