The guest concerned booked both of my in-house listings a few months ago, comprising of three bedrooms - one two bedroom suite and one double room - for two nights for her and her two sisters. She somehow managed to book both simultaneously and only communicated with me, albeit briefly, via the suite listing. Until last night, I thought all three were staying in the suite, as she’s booked it for three people, and I hadn’t noticed the other listing was booked for one person, i.e. for four in total. I was very busy at the time and failed my due diligence mantra…
So, a sudden flurry of messages last night, all pleasant and no red flags until the fourth exchange, when she informed me casually that they were expecting their husbands to join them on the friday night, after finishing work.
In a nutshell, the current longstanding booking is for four guests x 2 nights, when it should be for three for one night, and six for the the following night.
I can’t get my head, which is full of cold, around how to advise her to alter the bookings(s) to reflect who is staying. It’s not going to alter costs greatly (that’s another story; Mr Joan is in charge of setting rates and We Are Not Amused…) but I want an accurate booking accounted for.
Suggestions warmly welcomed please!