I have instant book but request (in house rules) that Govt. Photo Ids must be sent for Booking guest and all others in suite. I have requested this information 4 times via Airbnb site and also a text directly to phone. Her arrival is in 2 days. I have informed her she will not get her check in code until I receive this.
I know she has received my messages because she has asked other questioned and paid a fee for a second bed.
I just looked at her Airbnb account and while she has been a member since 2016 she has no reviews.
I have strict cancellation so I’m not sure if I would get paid or not if I object to her arrival without the required info. I also sent an message to Airbnb to asked for help contacting the guest.
Should I ask Airbnb to cancel?
Should I request that I still get paid since she broke house rules?
Should I just let it go. (It’s only one night and they are checking in late and will be gone by 10 am?)
What would you do?