I added a barn style door pull to a pocket door to the bathroom so a guest with grip issues could easily maneuver the door. The handle is close to the edge of the door when closed so that it doesn’t impede sliding the door the other way, fully open, to wheelchair width.
Guest sent me photo of GF’s cut and bruised finger where they pinched it between the side of the handle and the jamb.
I’ve immediately written back sorry that happened, hope it is healing well, where the first aid items are located, asking what the guest would suggest to correct the design, thanks for bringing it to my attention as it was added for less abled guests and I never imagined it would be a problem, and it certainly should be addressed.
No one else has injured themselves in this fashion in the 6 years I’ve been doing STR. It’s visually obvious.
The guest sent photos of the injury with comments on how dangerous, someone could break their finger etc. Although it’s been over 24 hours since the incident.
I have not admitted any fault other than saying the design should be addressed and I intend to do so by coming up with a replacement handle. I have not offered any compensation.
Thoughts? I’m thinking of asking if I can pop in there when they are out tomorrow and put some padding on the handle. Should I also leave my all-purpose gift tote with local snacks and wine?