Just wondering how best to respond to a guests review, when they focus on a negative point.
Basically i take pride in my listings and care for guests. I had a gentleman stay his review is good however he does point out his dislike about the location, not even the town the property is in, but the part of London.
His review is:
XX made me feel very welcome and really helped me out with a couple of things making my stay comfortable and settled. However, whilst his listing is accurate reflecting the property and its cleanliness, quietness etc I personally don’t feel I can recommend the area simply because I don’t like East London and staying there confirmed that for me. This is not to put off other people from the area because I know many will love the vibe there but for me as an honest customer being asked to write an honest review, unless I was there for business I would not want to return as it is too removed from nature and the energy feels too hectic and contractive, for me anyway.
What stands out here is that the gentleman doesn’t like this part of London. He told me he left London for the countryside for the quality of life.
This review read by a would be guest could be deemed as negative, however i’m sure there is a way to turn the negative in to a positive. Any suggestions would be appreciated.
I’m a SH and i’ve not had anyone question the location before.