I’m sorry that you had this occur
- It is a long shot but I would keep trying and escalating. If the statements can be proven as false or violating AirBNB terms, you might be able to have the review removed.
I wrote about an experience I had 2 years ago (in attached topic) where I was successful in getting a ‘post review’ removed (from a review I had left). I had enough documentation that the CS rep was supportive in removing the ‘post review’.
I chose to leave a review of this guest because she had (3) 5-star reviews and I wanted to alert other hosts. She never left a review (of me) so after the 14 day period expired I saw the commentary she had left after seeing my review (of her)
Her strategy was, when you can’t dispute the facts, you call the host a “Racist”. Since our minimal communication was documented on the message app, my interactions with her were minimal (and documented with AirBNB CS), and there was the significant messaging with ABNB CS during the photo shoot, they quickly concluded that she was out of line, and immediately removed her post review.
- If your other 50 reviews are good, this will ideally be considered an outlier. While many suggest not leaving a post review, in this case I’d leave one refuting the review in a non emotional way. Remember a post review is seen by your potential guests (not her potential hosts) so be concise & professional.