EDIT. I had nearly 10 days to cool off after my experience with these guests. Now I’m angry again. I’ve decided I am going to really blast them with my review.
I’m not reading any more replies, I’m too irritated, so please, feel free to chat amongst yourselves xx
I rent a private whole home rental and had a young couple rent while I was out of town over Christmas.
The house is really nice I have all 5 star reviews on it and I had every expectation that things would run smoothly while I was away.
However, the couple that booked it had a few minor issues that I was able to get my cleaner to rectify (new batteries for the remote for eg) but then on the 5th night rang me at 11pm to extremely rudely tell me they saw a cockroach.
Terrible news for me, we haven’t had roaches before and I hate them too. So I am rudely awaken on Christmas Eve to this news, I feel upset firstly at the hostility from my guest, secondly from the nature of the complaint and thirdly because I was woken on at 11pm and couldn’t get back to sleep from the anxiety!
Christmas Eve people. 11pm.
I messaged them the next day (he had DEMANDED a phone call) but I explained that I wanted everything on platform.
I said that I would contact an exterminator after Boxing Day and if they were uncomfortable in the meantime they could cancel and relocate (hint hint) I promised to refund their unused nights as I have a strict cancellation policy.
Then they are backpeddlling, apologising. Everything is perfect, they love the place and don’t want to leave. Sorry for being rude, sorry for waking you blah blah…
Truthfully, I was still REALLY CROSS.
The next night Christmas Night 11PM AGAIN, they message me and wake me up again to tell me they saw 3 more roaches and how they killed them.
Holy shiit, you serious?
Their apologies meant nothing, clearly.
What do they expect me to do? I already promised to get the exterminator out and they already agreed that it was fine.
So I asked them to leave again, after telling them off for waking me again.
This time they did (thank god)
I gave them their refund for unused nights, Airbnb called to confirm I was ok with this. But they amended their booking so I can leave a review.
What do you guys think?
How would you feel about guests like these?
Personally, I think they were rude, entitled and abused my hospitality. But feel free to tell me if you think I’m wrong.