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I have 3 rooms and 2 parking spaces. The listing that has no parking clearly says so in at least 2 places, and I have “please read the entire listing before booking” right at the top in the summary. I list all the car parks around town, what they charge, I means it bloody paragraphs of information. So naturally guests have arrived today and not only parked in the car park, they have, according the the other guests who DO have parking and arrived shortly after, arrived in a Sherman tank. These people asked me to provide champagne, flutes and a wine cooler, none of which I had, and bought for them, and now they have gone out and are not answering their phone. I am going to request money for the Champagne as it was £20 and I only charge £70 for the room and I am now going to drink some tequila.
Evidence #53497665 that we should not do “extras” for guests. If someone asked me to provide those things in my $45 a night room the answer would be no unless is was something I already had on hand. Yes to flutes, no to cooler and champagne.
Meanwhile how do you make it up to the people who have paid for the listing with parking?
I have only had one guest who has abused my space by trying to sneak her car into the visitors parking lot. Visitors parking their cars overnight are obliged to pay a small fee compared to public parking elsewhere.
The guest’s smuggling in a car did not work as the custodians record all cars parked there on an hourly basis. When I smelled the rat, I checked their records and charged guest for that which came to a little over $500, which is my deposit fee.
When I informed the guest of the charge, she left in a huff. Airbnb gave me the deposit which in turn I gave to the community. I am still ticked at that guest as all that was spelled out prior to her arrival and copies of that correspondence were saved. She did not have a leg to stand on. I have not had abusive guests before or after but then I rarely get a guest.
$500 parking fee? USD? Please explain. I’m either sheltered or bucolic (actually both!) but unless it was 10 days in NY City that seems excessive. I’ve owned cars before that probably were not worth $500.