Both issues ‘resolved’ code for I have moved on to create calm in my brain but just thought I’d share as an FYI. Of course open for you to inform, join the vent or just comment.
Issue 1. I have booked a trip to NZ in
October, including 2 Airbnb stays. (One is a beach house booking with 4 groups of strangers all attending a mutual wedding and all in my name so fingers crossed).
I had 2 $100 vouchers for being a superhost I planned to use for each. First booking no issues. A few days later, made 2nd booking and Airbnb took payment from my credit card, without even checking what payment method I wanted (I didn’t want to use that credit card AND wanted to use my voucher!). Took 5 weeks to resolve, Airbnb had zero insight into it being both unlawful and bad customer service to use the credit card I used on last booking without even checking.
I now roll my eyes as said credit card expired and Airbnb system refuses to allow you to update expiry date or payment method for the second part of the payment due in September. Completely mental. So both the host and I will be jerked around when it declines unless I want to pay it all now. Why should I?
- Today I get a request for an inspection from a guest. I palmed then off and stayed (essentially) I have great reviews and no history of issues and would need to speak with Airbnb first to get ‘authorisation’ before considering an inspection. Guest was fine and actually made the 2 month booking within 5 mins of me saying this but Airbnb’s response surprised me. I say this because I understood it was a breach of TOS for guests to request this and host to meet and give our details before a booking. I was hoping if so, they’d give the guest a friendly tell off so I didn’t have to.Airbnb never mentioned this. See their response in image attached