I don't know, @EllenN - I've stayed in airbnbs that had great reviews and were nasty. My sister-in-law recently said "I've had some horrible experiences with airbnb, so I didn't review them". I almost screamed "WHAT?! YOU HAVE TO REVIEW THE BAD ONES, TOO". I'm sure there are many people who try airbnb a few times and then just slink away, never taking time to review the bad listings. I know that, after my experience with trying to book rooms in Oslo I would have walked away from airbnb and never come back.
While I may not expect the same quality of linens and amenities at a Motel 6 that I would at a much nicer place, I would expect the Motel 6 to be
- Clean, without hair and mildew in the shower, and gobs of cobwebs everywhere.
- Respond when I contact them and actually book me if they have advertised that rooms are available.
- Have at least a minimum of tourist/area info in the room
- At least have decent, clean sheets on the bed
- Allow me more than one towel per person. If I need more, I can get more from the front desk
- Have a working A/C if A/C is advertised. To NOT be 86f in the room.
- To not reek of mildew
- To not have horses that have mental issues that chase my kids around and try to eat my dinner.
You don't often hear someone saying "I've had some horrible experiences with Motel 6/Holiday Inn/HIlton" but we all know someone who has had a horrible experience with an airbnb.
I've stayed in relatively few airbnbs compared to others, but I've experienced all the above. And I did read all of the listing several times over and the reviews.
I'm not saying that @DruNei's problem with occupancy (I was at 90% for this past October) is because of other host's providing poor quality experiences, we can't deny that it is an issue. A friend just recently tried to book his trip through Ireland and had the same experience I had trying to book places in Norway - at least 50% of the listings contacted said the room wasn't available though it was not blocked on their calendar, and in many cases, the listing continued to be open for those dates.
Even just shopping through listings is exhausting as we have to sift through dozens of unnecessary photos, poorly written, confusing verbiage, various details about check-in, even 'bring your own sheets', etc. In my case I have to spell out that I have to collect their taxes in cash - what a pain.