OK...see if I have this right.
So you go into the resolution center and you find the reservation. Then you will see some sort of option that asks if you want to refund the 50%? So this balance amount is just kind of visibly sitting there, or do you have to manually enter the amount?
Was the cleaning fee refunded by Airbnb when she cancelled?
So Air is not going to send you any kind of payout at all. The refund is done?