Guest arrived at 12:40 am, 1 hour and 40 mins later than he said he would, and 40 minutes later than our latest check in time. Hadn't read the self check in instructions so rang our front doorbell. Then said expected to have our whole house when all over our listing we describe the "apartment."
My DH helped them in and then told me this morning there were three. Our max is two and two registered. I would have addressed/clarified the situation on the spot but he didn't. I'm much more direct!
Messaged guest this morning to find out the situation. Local friend had stayed over-hope that's okay! No, it's not. Again, wish we had averted the problem in the first place by being direct.
This is the first time (that we know of) we have had unauthorized guests. Can I charge retroactively? Can someone recommend some pleasant verbiage to add to my rules? They were over my max so already in violation of the listing, and we don't have an extra person fee because we don't permit extra people.