As has been discussed here before, Airbnb is experimenting with a new cancellation policy for San Francisco.
Based on the policy already in place in Italy, the new policy will add a grace period for all policy levels, during which hosts can cancel with a full refund. The other big change is that host fees for Strict and Moderate policy will be raised from the current rate of 3% to 5% for Strict and 4% for Moderate. Italian hosts have seen a significant rise in cancellation rates after this new policy came into effect. The move to try out this change in SF means that Airbnb is prepared to expand these changes beyond Italy.
I am a host in San Francisco. Together with another host in Italy, we have put together a Survey to provide information and to gauge hosts’ views about this change.
Please help us and take a moment to fill out this Survey, especially if you are a host in SF or Italy. Hosts in other jurisdictions are welcomed to fill it out too.